How to tell if your campaign emails are going to spam and understand healthy metrics

Knowing whether your cold email campaigns are landing in spam folders is critical to maximizing meetings booked and lead generation. This guide explains how to identify spam placement indicators, understand healthy bounce and reply rate benchmarks, diagnose low warmup scores, and take corrective action to improve deliverability.

Overview

You'll learn how to monitor key deliverability metrics across your sending platforms and Inframail's monitoring tools, recognize warning signs that emails are hitting spam folders, understand industry benchmarks for bounce and reply rates, and diagnose the root causes of poor warmup performance.

Prerequisites

• Active Inframail account with configured domains and inboxes

• Domains uploaded to a sending platform (Instantly, Smartlead, ReachInbox, Plusvibe, SalesHandy, Reply.io, or Woodpecker)

• Running warmup for at least 7 days (ideally 14 days)

• Active email campaigns or planning to launch campaigns

• Access to your sending platform's analytics dashboard

Compatibility

All Inframail plans: Deliverability monitoring principles apply to Unlimited ($99/month) and Agency Pack ($249/month) subscribers.

Optional add-on: IP and Domain Monitoring ($12.41/month billed annually) provides real-time blacklist tracking.

Supported sending platforms: Instantly, Smartlead, ReachInbox, Plusvibe, SalesHandy, Reply.io, Woodpecker (metric tracking happens in these platforms)

Before you begin

How to tell if your emails are going to spam

Spam folder placement is the #1 reason cold email campaigns fail. Here are the key indicators:

1. Abnormally low open rates

If your open rates drop below expected benchmarks, emails are likely landing in spam folders where recipients never see them.

2. Zero or extremely low reply rates

Even with perfect targeting and copy, if nobody is replying (including out-of-office auto-responses), your emails aren't reaching inboxes.

What to watch for:

• No out-of-office replies when sending to 100+ contacts

• Zero negative replies (unsubscribes, "not interested" responses)

• Complete radio silence across all campaigns

3. Sudden drops in performance

If campaign performance was strong and suddenly deteriorates, check for deliverability issues:

• Open rates drop 30%+ overnight: Possible IP or domain blacklist

• Reply rates halve suddenly: Reputation damage or spam filter triggering

• Bounce rate spikes: IP blacklist or authentication failures

4. Seed list testing shows spam placement

Most sending platforms offer inbox placement testing (seed list tests) that send test emails to Gmail, Outlook, Yahoo, and other providers to show where they land.

How to interpret seed test results:

5. High unsubscribe rates or spam complaints

If you're getting an unusual number of unsubscribe requests or spam complaints, recipients are seeing your emails—but they're finding them intrusive or irrelevant.

Acceptable thresholds:

• Spam complaint rate: Keep below 0.1% (1 complaint per 1,000 emails)

• Unsubscribe rate: Keep below 0.5% for cold email campaigns

6. Inframail IP and domain blacklist status

If you've subscribed to Inframail's optional Monitoring add-on ($12.41/month), check your IP and domain blacklist status regularly.

How to check blacklist status:

1. Log into Inframail dashboard

2. Navigate to Monitoring in the left sidebar

3. View IPs Monitoring table for IP status

4. View Domains Monitoring table for domain blacklist checks

Status indicators:

• Green "Clean": IP or domain is not on any blacklist

• Red "Listed": IP or domain is on one or more blacklists

• Yellow "Warnings": Domain has warnings but not fully blacklisted

• "Failed: Spamhaus DBL": Domain is on Spamhaus blacklist

• "SEM Fresh" or "SEM URIRED": Normal for newly purchased domains (resolves in 1-7 days)

Understanding healthy bounce rates

Bounce rate is the percentage of emails that fail to deliver to recipients. High bounce rates damage sender reputation and trigger spam filters.

Bounce rate benchmarks

Types of bounces and what they mean

Hard bounces (permanent failures):

• 550-5.1.1 "User unknown": Email address doesn't exist

• 550-5.1.2 "Domain not found": Domain is invalid or expired

• 550-5.7.1 "Relay denied": Server refusing to accept mail (often due to blacklist)

Soft bounces (temporary failures):

• 452-4.2.2 "Mailbox full": Recipient's inbox is over quota

• 421-4.7.0 "Try again later": Temporary server issue

• 450-4.1.8 "Greylisting": Server delaying delivery for anti-spam verification

What causes high bounce rates

1. Poor lead list quality

• Unverified email addresses

• Outdated contact databases

• Scraped or purchased email lists

• Including catch-all addresses (e.g., info@, sales@)

Solution: Use email verification tools (MillionVerifier, ZeroBounce, NeverBounce) to clean lead lists before uploading. Remove catch-all addresses and verify emails within 7 days of sending.

2. IP or domain blacklist

• Your sending IP is on Spamhaus or other blacklists

• Your domain is flagged by recipient mail servers

Solution: Check Inframail's Monitoring dashboard (if subscribed) or contact support for IP swap or delisting.

3. DNS authentication failures

• SPF, DKIM, or DMARC records not properly configured

• Nameservers not fully propagated after domain setup

• Records misconfigured during migration

Solution: Contact Inframail support.

4. Sending to Outlook recipients (2024-2025 issue)

• Microsoft tightened spam filters significantly in late 2024

• Even properly warmed domains experience high Outlook bounce rates

• Affects both Inframail and other cold email providers

Solution: Filter lead lists by ESP in your sending platform. Send only to Gmail, Yahoo, and other providers. Exclude @outlook.com, @hotmail.com, @live.com addresses.

Understanding healthy reply rates

Reply rate measures the percentage of recipients who respond to your emails. It's the most important metric for cold email success because replies = meetings = revenue.

Reply rate benchmarks

Why reply rates matter more than open rates

Open rate tracking is increasingly unreliable due to:

• Apple Mail Privacy Protection: Pre-loads images, inflating open rates

• Email clients blocking tracking pixels: Outlook, Gmail adding privacy features

• Bot opens: Security scanning tools trigger false opens

Reply rate is the only metric that confirms a human read your email and found it compelling enough to respond.

What can cause low reply rates

1. Emails landing in spam folders

• Recipients never see your message

• Zero replies despite high send volume

• No out-of-office or negative replies

Solution: Review bounce rates, warmup scores, and blacklist status. Run seed list tests to confirm inbox placement. Extend warmup period or reduce sending volume.

2. Poor targeting or irrelevant messaging

• Sending to the wrong job titles or industries

• Generic, non-personalized copy

• Weak or unclear value proposition

Solution: Segment lead lists by specific buyer personas. Personalize emails with recipient name, company name, and relevant pain points. A/B test messaging and offers.

3. Campaign volume too high for reputation

• Sending 40+ emails per inbox too early

• Scaling too fast after warmup completes

• Not running background warmup during campaigns

Solution: Start with 20 campaign emails per inbox per day. Keep warmup running at 20-30 emails/day permanently. Scale gradually (add 10 emails every 3-4 days).

4. Follow-up strategy issues

• Too many follow-ups (5+ emails) damage reputation

• Follow-ups too frequent (daily instead of 3-4 day gaps)

• Not following up at all (single email sequences underperform)

Solution: Use 1-2 follow-up emails maximum. Space them 3-4 days apart. According to 2024 research, one-touch sequences (single email, no follow-ups) now outperform longer sequences due to inbox fatigue.

Understanding warmup scores and what can cause low scores

Warmup score (also called health score or reputation score) is a 0-100 metric provided by your sending platform that indicates inbox reputation health. It's based on how warmup emails are delivered and engaged with.

Warmup score benchmarks

What warmup score measures

Warmup tools send automated emails between trusted inboxes in a private network. Your score is based on:

• Delivery rate: % of warmup emails successfully delivered

• Inbox placement: % landing in inbox vs. spam folder

• Engagement rate: % of warmup emails opened, replied to, or moved from spam

• Spam folder rate: % landing in spam (lower is better)

• Bounce rate: % of emails bouncing (lower is better)

• Blacklist status: Whether your IP/domain is on major blacklists

Common causes of low warmup scores

1. DNS records not properly configured

Symptoms:

• Warmup score stuck below 70 from day 1

• "SPF authentication failed" or "DKIM failed" bounce messages

Solution:

• Verify SPF, DKIM, and DMARC records using MXToolbox

• Contact Inframail support to check backend DNS configuration

• Wait 24-48 hours after nameserver changes for full propagation

2. IP or domain blacklist

Symptoms:

• Warmup starts strong (80-90) then drops suddenly

• High spam folder placement during warmup

• Multiple inboxes showing low scores simultaneously

Solution:

• Check Inframail Monitoring dashboard for blacklist status

• Contact support for automatic delisting

• Request IP swap if delisting fails

3. Started campaigns too early

Symptoms:

• Warmup score was 85-90, then dropped to 60-70 after campaigns launched

• High campaign bounce rate (2%+) immediately after starting

• Spam complaints from campaign recipients

Solution:

• Pause campaigns immediately

• Run warmup-only for 7 more days to rebuild reputation

• When restarting, use 80% warmup / 20% campaigns ratio for 2 weeks

4. Sending volume too high during warmup

Symptoms:

• Warmup score declines over time instead of improving (Day 1: 80 → Day 7: 70 → Day 14: 60)

• Started at 15-20 warmup emails/day instead of 5-10

• Increased warmup increment too aggressively (e.g., +5 per day instead of +1)

Solution:

• Reset warmup settings to start at 10 emails/day, increase by +1 per day

• Slow ramp-up is more effective than aggressive scaling

• Wait until Day 14 before evaluating warmup effectiveness

5. New domain with no sending history

Symptoms:

• Brand new domain (registered within last 30 days)

• Warmup score stuck at 65-75 despite perfect DNS setup

• SEM Fresh or SEM URIRED blacklists showing in Inframail Monitoring

Solution:

• New domains require longer warmup (21-30 days instead of 14)

• SEM Fresh/URIRED blacklists resolve automatically in 1-7 days

• Be patient—new domains are scrutinized more heavily by ISPs

6. IP migration or infrastructure changes

Symptoms:

• Warmup was excellent (95+), then Inframail performed IP swap

• Scores dropped to 60-70 immediately after backend changes

• "Sending account error" messages in your platform

Solution:

• Run 7-day warmup on new IP before resuming campaigns

• Scores should recover to 90+ within 5-7 days on clean IP

Troubleshooting deliverability issues

Best practices for maintaining healthy deliverability

1. Run permanent background warmup

Never fully disable warmup. Keep 10-20 warmup emails running per inbox permanently, even during active campaigns.

Recommended ongoing ratio:

• 20-30 warmup emails per day per inbox

• 20-30 campaign emails per day per inbox

• Total: 40-50 emails per day (safe sending range)

2. Monitor metrics weekly

Track these metrics in your sending platform dashboard every week:

• Bounce rate (target: below 2%)

• Reply rate (target: 5-15%)

• Warmup score (target: 90+)

• Spam complaint rate (target: below 0.1%)

If any metric deteriorates 20%+ week-over-week, investigate immediately.

3. Verify lead lists before every upload

Use email verification tools (MillionVerifier, ZeroBounce, NeverBounce) to clean lists:

• Remove invalid addresses

• Remove catch-all addresses (high bounce risk)

• Remove role-based addresses (info@, sales@, support@)

• Verify emails are less than 30 days old

4. Check Inframail Monitoring monthly

If subscribed to Inframail Monitoring ($12.41/month), check blacklist status at least monthly:

• Before launching new campaigns

• After any sudden performance drops

• After IP swaps or infrastructure changes

5. Scale gradually after warmup

Don't jump from 0 to 40 campaign emails per inbox immediately after warmup completes. Use this scaling schedule:

6. Avoid common email content spam triggers

• No excessive punctuation: Avoid "FREE!!!" or "Limited time!!!"

• No all-caps subject lines: Use sentence case

• No spam trigger words: Avoid "free," "guaranteed," "act now," "limited time"

• No excessive links: Keep to 1 link maximum and never in the first message

• No large images: Use plain text only as much as possible

7. Disable link and open tracking (optional)

Some sending platforms add tracking parameters that trigger spam filters. Test campaigns with tracking disabled:

• Improved inbox placement rates

• Higher trust from recipients (no tracked links)

• Trade-off: Loss of open rate and click rate data

Using Inframail's Monitoring tool

Inframail offers an optional Monitoring add-on ($12.41/month billed annually) that tracks IP and domain blacklist status in real-time.

How to enable Monitoring

1. Log into your Inframail dashboard

2. Navigate to Monitoring in the left sidebar

3. Click Subscribe to add monitoring to your account

4. Complete Stripe payment ($12.41/month billed annually)

5. Refresh page to view IP and Domain Monitoring tables

What Monitoring shows

IPs Monitoring table:

• All IPs assigned to your account

• Blacklist status (Clean, Listed, Warnings)

• Real-time checks against Spamhaus, MXToolbox, and other major blacklists

Domains Monitoring table:

• All domains grouped by IP address

• Blacklist status for each domain

• Specific blacklist names (e.g., "Failed: Spamhaus DBL")

How to request automatic delisting

If your IP or domain shows as Listed:

1. On the Monitoring dashboard, click Contact Support to Unblacklist Domains Automatically (Beta)

2. Intercom chat opens with support team

3. Provide domain or IP that needs delisting

4. Support will request delisting from Spamhaus or other blacklists

5. If delisting fails, support will recommend IP swap

Limitations of Monitoring tool

When to contact Inframail support

Reach out to support for:

• Warmup scores stuck below 70 for 7+ days: May indicate DNS or backend infrastructure issue

• Bounce rate above 2%: Possible IP blacklist requiring swap

• Spamhaus DBL or RBL listing: Request automatic delisting

• Sudden performance drops after infrastructure changes: May need re-upload or configuration fix

• Multiple inboxes showing identical issues: Indicates IP-level problem, not individual inbox issue

What to provide when contacting support:

• Screenshots of warmup scores from sending platform

• Bounce rate and bounce error messages

• List of affected domains and inboxes

• Timeline of when issues started

• Screenshot of Inframail Monitoring dashboard (if subscribed)

What's next

After understanding deliverability metrics and maintaining healthy sending:

• Book a 1-on-1 consultation with Inframail's deliverability experts for personalized strategies

• Subscribe to Inframail Monitoring ($12.41/month) for real-time IP and domain blacklist tracking

Getting help

If you're experiencing deliverability issues:

1. Collect diagnostic information:

   • Bounce rate, reply rate, and warmup scores from sending platform

   • Screenshots of Inframail Monitoring dashboard (if subscribed)

   • List of affected domains and inboxes

   • Bounce error messages or SMTP logs

   • Timeline of when performance degraded

2. Check DNS and blacklist status:

   • Check Inframail Monitoring for blacklist status

   • Confirm nameservers fully propagated (24-48 hours after changes)

3. Review warmup and campaign settings:

   • Confirm warmup is enabled and running in sending platform

   • Verify sending volume is within safe limits (40 emails/inbox/day max)

   • Check that you completed 14-day warmup before campaigns

4. Contact Inframail support:

   • Open Intercom chat in dashboard or email support directly

   • Provide all diagnostic information above for fastest resolution

   • Request IP swap if blacklist delisting fails

5. Book expert consultation (optional):

   • Schedule 1-on-1 call with Inframail deliverability experts

   • Get personalized strategies to maximize inbox placement

   • Review your specific setup, content, and targeting