Inframail
Getting started

How to access your email accounts through webmail

Overview

After creating your email accounts in Inframail, you can access them through webmail to read messages, verify codes, or manage your inbox. This guide walks you through the complete process from logging into Inframail to opening your webmail inbox.

Before you start

Make sure you have:

  • An active Inframail subscription

  • Completed your profile setup

  • Created at least one email account

  • Access to your CSV file containing email credentials (if you need to login with specific credentials)

Pro tip: Keep your CSV file handy - it contains all your email passwords under the "IMAP/SMTP password" column. If you've lost it, go to the dashboard tab and export it using the Export Tool or contact support and they can provide a fresh copy.

Step 1: Sign in to Inframail

  1. Navigate to your Inframail login page at /signIn

  2. Enter your Email Address

  3. Enter your Password

  4. Click the Login button

You'll see a "Welcome Back" confirmation and be directed to your Dashboard.

If you've forgotten your password, click "Reset Now" on the login page to reset it.

Step 2: Navigate to the Update page

From your Dashboard, you have two ways to access your email accounts:

Option A: Through the Update page (recommended)

  1. Go to /update from your Dashboard

  2. Click on the Update/Delete Inboxes tab at the top

  3. Find the email account you want to access

  4. Click the Open Email button next to that account

Option B: Through the control panel

  1. On your Dashboard, locate your host card

  2. Click the Access button to open your hosting control panel

  3. Log in with:

    • Username: Infra

    • Password: The password you set when creating your server

  4. Once logged in, go to emails and you'll see your email accounts listed

  5. Click the arrow icon on the right side of the inbox you want to access

If you've forgotten your Hestia password, click "Change Password" on your Dashboard host card before attempting to log in.

You can safely ignore postmaster@ email accounts - these are automatically generated for DMARC purposes and don't need to be accessed.

Step 3: Open webmail

When you click Open Email, a new tab will open with your webmail interface. The URL will look like this:

https://your-domain.com:2096/[email protected]

This is the Roundcube webmail interface where you can:

  • Read incoming emails

  • Access verification codes for reconnecting to sending platforms

  • Manage folders and email organization

The webmail URL uses port 2096. Make sure your network allows connections to this port, or you may not be able to access webmail.

Step 4: Find your email password (if needed)

If you need to log in to webmail manually or connect your email to another platform, you'll need the password from your CSV file:

  1. Open the CSV file that was provided when you created your inboxes

  2. Find the row for the email account you want to access

  3. Look in the IMAP/SMTP password column

  4. Copy this password to use for login

Common issues and solutions

Login fails with generated password

If the password from your Inframail dashboard doesn't work:

  • Check the CSV file for the correct password under "IMAP/SMTP password"

  • Make sure you're using the password for the correct email account

  • Verify there are no extra spaces when copying the password

Can't access the Update page

If you see "Please start a flow first and after that you can access this page":

  • You need to complete the Create flow first

  • Make sure you've created at least one email account

  • Check that your subscription is active

Email account shows as "Scheduled"

If your inbox shows a "Scheduled" badge:

  • The domain is not yet available

  • The inbox will be created automatically once the domain is ready

  • You'll see a message: "[N] email(s) scheduled - Will be processed automatically when domains are available"

  • No action needed on your part - just wait for automatic processing

Need to reconnect a disconnected inbox

If your sending platform (like Smartlead or Instantly) asks for a verification code:

  1. Access the webmail for that inbox using the steps above

  2. Check your inbox for the verification code email

  3. Copy the code and paste it into your sending platform

  4. Use the credentials from your CSV file if prompted to reconnect

Once you successfully access your webmail, you're all set! You can now manage emails, retrieve verification codes, and ensure your sending infrastructure is running smoothly.

Important notes about webmaill

  • Not for campaigns: Don't use webmail for bulk sending - use platforms like Instantly or Smartlead for proper deliverability tracking and warmup

  • SMTP/IMAP access: Your inboxes support SMTP and IMAP connections with TLS/SSL encryption

Need more help?

If you're still having trouble accessing your email accounts:

  • Check that your subscription is active and your profile is complete

  • Verify you've completed the Create flow and set up at least one inbox

  • Make sure you have the latest CSV file with correct credentials

  • Contact Inframail support with specific error messages or screenshots

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